Do you get energy from customer contact, puzzling and solving complex tickets? Then this vacancy is for you! Read on quickly! 

In this position, you will be employed directly by the client. BaanHuis will just make sure your CV gets on top of the pile!

Your reward

In addition to a direct contract with our client, we are happy to offer you the following:

• A salary between €2974.00 and €4248.00 gross per month, depending on knowledge and experience; 
• Accrual of holidays, holiday pay and pension; 
• Travel expenses of €0.23 per kilometre, with a max of 40 km one way;
• An attractive profit-sharing scheme;
• Various advancement opportunities; 
• A fun and informal employer.

Your contributions

You are the lynchpin between customer, technology and solution. Specifically, this means:

• You will pick up support queries via phone and tickets and ensure that everything is neatly recorded and dealt with;
• You will support installers with breakdowns and installation issues (including the more complex ones);
• Using a test setup, you watch live and help with targeted solutions;
• You guide customers step by step through breakdowns, from beeps to error messages, you keep a cool head;
• Internal mechanics also know where to find you when they get stuck;
• Wherever possible, you solve issues yourself, with help from the knowledge base and your colleagues;
• Can't manage remotely? Then quickly link up with the right internal departments for follow-up;
• Do you see opportunities to do things smarter or better? Gladly! Your input counts.

Your profile

This is what you bring to fill this role successfully:

• Experience in a support role or a technical position within electrical or installation engineering;
• You are preferably available full-time, 32 hours is negotiable; 
• You are fluent in the Dutch language; 
• You communicate easily and customer-focused (you stay calm even when it is busy);
• You think in a structured way and get to the heart of a problem quickly;
• You have an interest in engineering and would like to grow in this field.

Your workplace

Our client's mission? To create a safer world through innovative and reliable solutions. Safety is a right, not a luxury. That is why the company is committed to ensuring a safe living and working environment every day. The organisation consists of several specialised companies that jointly contribute to ensuring safety and well-being. With branches at home and abroad, they serve various markets and provide high-quality solutions in fire safety, communication and care technology. From the head office in Weert, administration and support is provided for the entire group.

Our client is located in Weert and is easily accessible from Eindhoven, Sittard, Maastricht, Helmond, Roermond and Venlo.

#BaanHuisWeert